Frequently asked questions (FAQ)
How does it work?
FYND provide on-the-spot repairs for your popular phones and tablets at your doorstep. We offer a variety of services such as iPhone repair, iPhone screen repair and many more, plus we travel down to your home, office or any nearby location of your preference. Repairs will only take 25 to 60 minutes. You’ll need to place your order in our website. You’ll receive a SMS/email confirmation when the timing is confirmed.
Are there additional hidden costs and fees?
The price quoted will be generated on our website. It is a nett price, based on the model of your device and the problem you indicated. It already includes the parts, labour and transport cost. There are no additional costs whatsoever.
Do you use original parts?
We are using AAA top quality parts whose quality is equivalent with original parts. Only an authorized service provider by device manufacturer can claim their parts as original. The functionality and sensitivity of the parts work in similar capacity as the original parts.
Is there any warranty from FYND for the repairs?
Yes, FYND provides 30-day warranty for the parts replaced. The warranty covers defects not owing to subsequent physical damage by customer, and relating to the parts that have been replaced only. For full details please refer to our User Agreement
How do I make payment?
Payment is only made to our iSpecialist after the service is completed to your satisfaction.
What hours are FYND available?
Every day of the week Mondays through Sundays! We operate from 10am to 10pm daily. Actually really, almost round the clock. The availability of services are dependent on schedule of FYND iSpecialists.
Where is your repair centre?
Unlike regular repair shops where you need travel to them, we will come to your doorstep.
What does the warranty cover?
Any purchased parts repaired or replaced by Fynd are warranted against defects in material and workmanship under normal use for the duration of the warranty period. This limited, non-transferrable warranty is provided exclusively to the customer who commissioned the repair and whose name appears in the invoice.
What is not covered by the warranty?
The warranty does not include the following:
- Pre-repair conditions that existed before the repair
- Post-repair conditions that have been made known to and accepted by the customer
- Loss of data as a result of the repair or after the repair
- Subsequent damage to the device after the repair, including cracked screens
- Subsequent accidental or purposeful drops
- Water damage
- Tampering with internal hardware or attempted self-repair
- Software-related issues, including jailbreaking
- Known manufacturing or performance issues
- Faults not related to the original repair
Will my device still be under manufacturer warranty after the repair?
Having your device dropped and its screen cracked may have already voided its original manufacturer warranty. Any repairs not done by an Authorized Service Provider of the original device manufacturer would also constitute voiding of the original manufacturer warranty.
Can I add-on or cancel or change my order?
For cancellation, please inform at least 2 hours in advance. If cancellation takes place after the 2 hours advance notice, we will only impose 20% of the original fee, or HK$200, whichever is higher.
What is FYND hotline?
What do I do if the iSpecialist doesn’t show up? Can he arrive at a specific time?
We currently assign two hour time frames. (i.e: 10am to 12pm means he must arrive between 10am to 12pm, and get the job done by 12pm latest). We usually do not get the iSpecialist to arrive at an exact specific timing as our technician may be held up by her previous jobs. If you need to make a specific arrangements, please get in touch with FYND Customer Service at +852 5801 0088 and we will make the arrangement for you. We are available from Monday to Sunday, 10am to 10pm. If it is an urgent event and you need to reach us outside this window timing, please email to email@example.com describing your situation and we will get in touch as soon as possible.
Can I contact the iSpecialist directly for future issues / jobs / warranty claims ?
FYND protects it’s clients and iSpecialists by being the main point of contact. We will ensure client satisfaction for all of our repairs. Contacting the iSpecialists directly would be an infringement of FYND policy and you will not be covered by our damage liability as stated above. This will also result in the termination of that specific iSpecialists’ services should any private correspondence be found to be between both parties.